Bolthole Design Limited | Last updated: 19 March 2026
This document covers bolthole.app (the Bolthole platform) and boltholedesign.co.uk. It is split into four parts: our privacy policy, cookies policy, website terms of use, and terms of service for the BUILD-READY Assessment. If anything is unclear, please get in touch.
Bolthole Design Limited is the data controller for the personal information described in this policy.
We collect your first name, last name, and email address when you start the assessment. We also collect your answers to the assessment questions (including project type, stage, concerns, and project postcode), your overall and category scores, your assigned readiness tier, and whether you consented to receive emails from us. We also record the time you spend on each question and your overall assessment duration.
When you sign up, we create an account using your email address. We use a one-time verification code sent to your email to authenticate you. We store your name, email address, and assessment data so you can return to your results.
If you consent to receive emails, your name, email address, assessment tier, and project postcode are shared with our email platform (Kit, formerly ConvertKit) so we can send you relevant content and updates. You can unsubscribe from these emails at any time using the link in any email.
We may collect your name, email address, messages you send us, and any details you include. If you become a client, we will also collect information needed to manage your project and meet our legal and accounting obligations.
We use only strictly necessary cookies to operate the platform (for example, to keep you signed in). We do not currently use analytics or marketing cookies on bolthole.app. If this changes, we will update this policy and ask for your consent before placing any non-essential cookies.
We use personal information to provide and improve our services, communicate with you, manage our business, and comply with our legal obligations. This includes delivering your assessment results, providing access to platform content, sending you emails where you have opted in, improving our tools and content, maintaining the security and performance of the platform, and legal administration.
UK GDPR requires us to have a lawful basis for processing personal data. The bases we rely on are:
We do not sell your personal data. We share it only with trusted service providers who help us run the platform and our business:
| Provider | Purpose | Data shared | Location |
|---|---|---|---|
| Supabase | Database and authentication | Name, email, assessment data, account data | EU (Frankfurt) |
| Resend | Sending verification codes (OTP emails) | Email address | USA |
| Kit (ConvertKit) | Marketing emails (only with your consent) | Name, email, tier, project postcode | USA |
| Vercel | Website hosting | IP address, browser info (server logs) | Global CDN |
Where data is transferred outside the UK or EEA (to Resend and Kit in the USA), these providers use standard contractual clauses or equivalent safeguards to protect your data in line with UK GDPR requirements.
There are two different actions you can take, and they do different things:
Unsubscribing from emails: Click the unsubscribe link in any email. This removes you from our mailing list (Kit) so you will not receive further marketing emails. Your assessment results and platform account remain active.
Deleting your account: If you want us to remove your account and all associated data (assessment results, personal details) from our database, email us at studio@boltholedesign.co.uk. We will delete your data from Supabase and Kit within 30 days and confirm by email when complete. Some data may be retained where we have a legal obligation to do so (for example, accounting records).
Under UK GDPR, you have the right to access your personal data, have it corrected or deleted, restrict or object to processing, request portability of your data, and withdraw consent at any time. To exercise any of these rights, email us at studio@boltholedesign.co.uk. We will respond within one month.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Our services are not directed at anyone under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from someone under 18, we will delete it promptly.
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Data is stored in Supabase with row-level security policies. Authentication uses one-time verification codes rather than stored passwords, reducing the risk of credential theft. No online system is entirely risk-free, but we work to reduce that risk.
We may update this policy from time to time. The date at the top of this page shows when it was last revised. If we make significant changes, we will notify you by email where possible. Continued use of our platform or services after changes are posted constitutes acceptance of the updated policy.
Cookies are small text files placed on your device when you visit a website. Some are essential for the site to work; others help us understand how people use it or support marketing activity. Under UK rules (PECR), we need your consent before placing any non-essential cookies on your device.
bolthole.app currently uses only strictly necessary cookies, specifically a session token that keeps you signed in while you use the platform. This does not require your consent.
We do not currently use analytics, marketing, or tracking cookies. If we introduce optional cookies in future, we will update this policy and provide a cookie consent mechanism before placing them.
You can manage or delete cookies through your browser settings. Blocking the session cookie will prevent you from staying signed in to the platform.
By using bolthole.app or boltholedesign.co.uk, you agree to these terms. If you do not agree, please do not use the site. We may update these terms from time to time; continued use of the site after changes are posted means you accept the updated terms.
This platform is provided for information purposes and to enable you to access our services, including the BUILD-READY Assessment and related content. You may use it for personal, non-commercial purposes. You must not use this site in any way that is unlawful, harmful, or fraudulent, or in connection with any unlawful, harmful, or fraudulent purpose or activity.
To use certain features, including the BUILD-READY Assessment, you must create an account using a valid email address. You are responsible for keeping your account details secure and for all activity that occurs under your account. You must not create an account if you are under 18.
We reserve the right to suspend or close any account at our discretion, including where we reasonably believe the account is being misused.
All content on this platform, including the BUILD-READY Assessment, the BUILD-READY Method, text, images, graphics, design, code, and any associated materials, is owned by Bolthole Design Limited or its licensors and is protected by copyright and other intellectual property laws.
You may not copy, reproduce, distribute, republish, or commercially exploit any content from this platform without our prior written consent. You may save or print pages for your personal, non-commercial use.
The name "Bolthole" is a registered trademark of Bolthole Design Limited (UK IPO application pending). You may not use our name, logos, or trademarks without written permission.
The BUILD-READY Assessment is a self-assessment tool designed to give you a general indication of how prepared your build or renovation project may be. It is provided for informational purposes only.
The assessment does not constitute professional advice. It is not a substitute for the advice of an architect, structural engineer, interior designer, or any other qualified professional. Your results are based entirely on the information you provide, and we cannot verify the accuracy or completeness of your answers.
We strongly recommend that you consult appropriate professionals before making significant decisions about your build or renovation project. Bolthole Design Limited accepts no liability for any decisions made, or actions taken, based on your assessment results.
The content on this platform is provided "as is" without any guarantees, conditions, or warranties as to its accuracy or completeness. To the extent permitted by law, Bolthole Design Limited excludes all liability for any loss or damage arising from your use of this platform, including (but not limited to) loss of data, loss of profit, or any indirect or consequential loss.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
This platform may contain links to third-party websites. We have no control over the content or availability of those sites and accept no responsibility for them. A link does not imply endorsement.
We may suspend or terminate your access to the platform at any time, without notice, if you breach these terms or if we decide to discontinue the service. On termination, your right to use the platform ceases immediately. Clauses that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.
The BUILD-READY Assessment is a free online tool provided by Bolthole Design Limited. It asks you a series of questions about your build or renovation project and provides a personalised readiness score across three categories: Spatial Readiness, Decision Readiness, and Site Readiness.
You are responsible for the accuracy of the information you provide when completing the assessment. The quality and relevance of your results depends on the answers you give. You must provide a valid email address to receive your results.
On completion, you receive a personalised results page showing your scores, tier, and feedback for each category. You may also receive follow-up emails if you consented to this during sign-up. Your results are stored so you can return to them by signing in.
We aim to keep the assessment available at all times but do not guarantee uninterrupted access. We may update, modify, or withdraw the assessment at any time without notice. We are not liable for any loss arising from the assessment being unavailable or from changes to its content.
Taking the assessment does not create a client relationship between you and Bolthole Design Limited or Caroline Bolt. If you wish to engage our professional services, this would be subject to a separate agreement.
These terms, and any dispute arising from your use of this platform, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about this policy or these terms, please email us at studio@boltholedesign.co.uk.
© 2026 Bolthole Design Limited. All rights reserved.